Terms and Conditions of Trade

All products sold direct from the equilibriumbooks.com web site(s) are done so in Australian Dollars. Trading currencies from third-party resellers/web sites may differ, and any foreign currency amounts gazetted at this site are provided as a guide only and are subject to daily fluctuations. Equilibrium Books is not responsible for the terms and conditions, security, privacy practices or content of any third-party web sites, resellers or providers.

Titles not currently in stock will be printed on demand and are usually dispatched within 2-3 weeks. Pre-ordered titles will be shipped once available.

We currently accept secure, online payments through PayPal where you can pay with a Credit or Debit card - Visa or MasterCard etc., Bank or PayPal account balance etc. if applicable (PayPal account is optional). Payments may also be made with AUD$ Cheques drawn on Australian banks, and Money Orders in Australian currency only.

Any direct refunds and royalty payments are made in Australian currency only.

Unless stated otherwise, shipping charges do not include insurance, and Equilibrium Books is unable to replace or refund any undelivered goods which aren't insured. Please Contact us if you wish to insure your order. Additional fees may apply.

Equilibrium Books will happily replace/refund any book purchased from this site that is found to be defective, provided the product in question is returned to us in its original packaging within 14 days of delivery. In all other cases, a no-return policy applies. Return shipping charges are the sole responsibility of the purchaser.

All artwork, images and novel extracts used or displayed on this site are copyrighted to their authors and creators and cannot be used for any purpose without prior written approval of their author/creator and/or Equilibrium Books. Please ask us first.

Privacy Policy

Equilibrium Books recognise the importance of protecting the privacy of information collected about visitors to our web site(s), in particular, information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through our web site(s), will be dealt with.

Personal Information:
Personal information about visitors to our site(s) is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Manuscript Submissions:
Manuscripts submitted to Equilibrium Books are done so for review purposes only so that your work can be assessed for possible publication or book creation. By submitting a manuscript you are granting Equilibrium Books the right to review your work only. Should a manuscript not be accepted or contracted, it will be completely removed from our system and no part of its contents will be stored, passed on, or used in any way whatsoever without the express permission of its author/creator.

Purchases and Orders:
Credit card, personal and shipping information is used for billing and delivery purposes only and is not shared. Credit information is not stored once a transaction has been completed and all online transactions are transferred securely using 128 Bit SSL technology or through our third-party provider, PayPal. Equilibrium Books will not sell or pass on any information submitted to us to any third party. We only use the information submitted to us for our own communication with our customers as required for the purpose of completing orders etc.

Third-Party Advertising:
Equilibrium Books use Google AdSense to serve ads when you visit our website(s). Our sites DO NOT offer interest-based advertising, however Google may collect non-identifying data to monitor and manage their advertisements, as per the following:

• • Google, as a third party vendor, uses cookies to serve ads on our site(s).
• • Google's use of the DART cookie enables it to serve ads to users based on their visit to this site and other sites on the Internet.
• • Users can learn more and may opt out of the use of the DART cookie by clicking here.

If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please Contact us. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site: http://www.privacy.gov.au